Refund policy
Return & Refund Policy
Every Hearts of Hesed Co. journal is printed on demand, just for you, when you place your order. Because of this, all sales are final. We do not accept returns or exchanges, and we do not offer refunds for change of mind, including ordering the wrong cover or edition.
Damaged or misprinted items
If your journal arrives damaged or has a printing defect (for example, missing or out-of-order pages, a torn cover, or a faulty binding), we'll send you a replacement at no cost. Please email us at info@heartsofhesed.com within 14 days of delivery with:
- your order number
- clear photos of the damage or defect, including the shipping box if it was damaged
Replacements are for manufacturing and shipping damage only. They don't cover the journal's content, design, or normal wear after use.
Cancellations
Orders go to print quickly. If you need to cancel, email us within 1 hour of placing your order. After that, your journal is already in production and the order can't be changed or canceled.
Shipping address
Please double-check your shipping address at checkout. We can't replace or refund orders sent to an address entered incorrectly.
Lost packages
If your tracking shows no movement for 10 business days, or says delivered but you didn't receive it, contact us and we'll work with the printer and carrier to resolve it.
Questions? Email info@heartsofhesed.com. We're happy to help.